Ff an1 Privacy Policy — Your Information Is Completely Safe With Us

1Introduction & Scope

ff an1 is an online platform built for Bangladeshi Sports Betting users. We understand that using a betting platform requires you to share personal information — and you have every right to know where that information goes and how it's used. This Privacy Policy answers those questions.

This Privacy Policy ffan1.app Website and ff an1 Applies to all services on the mobile application. By using our platform or creating an account, you are deemed to have agreed to this policy.

This policy has been written in Bengali to ensure users in Bangladesh can easily understand it. If there is any confusion, please support@ffan1.app— we're always here to help.

2What Information We Collect

ff an1 Two types of information are collected — data you provide directly, and data collected automatically.

Information You Provide

Data Type	Example	Why We Collect It
Identity Information	Full name, date of birth	Account Verification & Age Confirmation
Contact Information	Mobile number, email address	Account Activation & Notifications
Address Information	District, division, postcode	Legal Compliance & Verification
Identity Document	NID number, passport number	KYC Verification (where applicable)
Payment Information	BKash/Nagad Number	Deposit & Withdrawal Processing

Automatically Collected Information

When you ff an1 When you use the platform, certain information is collected automatically:

• Device Information: Device model, operating system, and browser version.
• Network Information: IP address and internet connection type.
• Usage Data: Pages visited, time spent, and bets placed.
• Cookie & Tracking Data: Login sessions, preference settings (details below).

3How Your Information Is Used

ff an1 Collected information is used for the purposes outlined below. Each purpose is clearly stated so you know exactly where your data goes.

• Service Delivery: Creating accounts, processing bets, and completing payment transactions.
• Identity Verification: Conducting KYC processes to prevent fraud and money laundering.
• Customer Support: Providing prompt resolution to your complaints or enquiries.
• Security Verification: Detecting suspicious logins or unusual account activity.
• Service Improvement: Analyzing user experience to improve the platform.
• Legal Compliance: Complying with regulatory requirements and submitting required reports.
• Contact: Sending important updates, payment confirmations, or promotional offers.

We never use your information for any purpose beyond what you're aware of or what is stated in this policy.

4Data Sharing Policy

ff an1 Your personal information is never sold. However, it may be shared with third parties in certain specific circumstances:

Sharing Information for Legitimate Purposes

• Payment Processors: Only the information required to process transactions is shared with services such as bKash, Nagad, and Rocket.
• KYC Partner: With authorised verification agencies for identity verification purposes.
• Law Enforcement Agencies: When required by court order or legal obligation.
• Technology Service Providers: Server hosting or cybersecurity partners — however, they are not permitted to use your data independently.

5Cookie Policy

ff an1 The platform uses cookies to enhance your experience. Cookies are small text files stored in your browser or on your device.

Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Maintaining login sessions and ensuring security	Deleted when session ends
Functional Cookies	Remembering language preferences and account settings	30 days
Analytics Cookies	User Behavior Analytics	90 Days
Marketing Cookies	Showing relevant offers	60 Days

You can delete or block cookies from your browser settings at any time. However, disabling certain essential cookies may cause some platform features to stop working.

6Data Security Measures

ff an1 Industry-standard security measures are in place to protect your data. Here's what we actually do — not just what we say:

• 256-bit SSL/TLS Encryption: Every data transfer is encrypted — meaning even if intercepted, it cannot be read.
• Two-Factor Authentication (2FA): An extra layer of security at login — an OTP is required in addition to your password.
• Regular Security Audits: Third-party experts conduct system audits once every three months.
• Firewall Protection: Advanced firewall and DDoS protection systems remain active at all times.
• Encrypted Database: All stored data is kept in encrypted format.
• Restricted Access: Only authorised personnel have access to specific data.

7Data Retention Period

ff an1 does not retain your data indefinitely. Each data type has a defined retention period:

• Account Information: For the duration of account activity + 5 years after closure (for legal purposes).
• Financial Transaction Records: 7 years (as required under Bangladesh's financial regulations).
• KYC Documents: 5 years or until the legal requirement expires.
• Cookie Data: 30 to 90 days (depending on cookie type).
• Customer Support Messages: 2 years.

Once the retention period ends, your data is securely deleted or anonymised so you can no longer be identified.

8Your Data Rights

You have full ownership and control over your own data. ff an1 Grants you the following rights:

To exercise these rights support@ffan1.appSend us an email. We'll respond within 30 days. For complex requests, it may take up to 90 days — but we'll let you know in advance.

9Privacy of Minors

ff an1 Strictly no services are provided to anyone under the age of 18. We do not knowingly collect personal information from minors.

Age is verified at the time of registration, and KYC verification is mandatory in cases of suspected underage use. If we become aware that a minor's data has been collected, the account will be closed and the data deleted.

If parents believe their child ff an1 is being used, please contact us immediately at support@ffan1.appto get in touch.

10Privacy Policy Updates

ff an1 may update this Privacy Policy as needed. If changes are made:

• The "Last Updated" date at the top of this page will reflect any changes.
• For significant changes, you will be notified at your registered email address.
• A notification will appear when you log in to the platform.

Continuing to use the platform after any changes have been made will be considered acceptance of the updated policy. Please revisit this page periodically.

11Contact Us

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please reach out through the following:

• Email: support@ffan1.app
• Website: ffan1.app/privacy-policy
• Response Time: Within 24 to 48 business hours

We respect your privacy and take every request seriously.